Resolved -
This incident has been resolved.
Feb 13, 08:46 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** The issue has been identified and a fix rolled out, were seeing improvement and the team is continuing to monitor.
Feb 13, 08:21 EST
Investigating -
**What we know:** We are aware of degraded performance affecting All Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** Elevated errors across the application observed after the 7.13 release. The team is actively investigating and working on resolution
Feb 13, 07:16 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 12, 12:30 EST
Update -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** We continue to monitor improvements in AI-Scribe performance and the status of the third-party service provider.
Feb 12, 12:01 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** Third-party has applied a fix. We are monitoring improvements in performance.
Feb 12, 11:26 EST
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
**Additional Details:** A third-party outage is impacting AI-Scribe functionality. We are monitoring for updates.
Feb 12, 10:56 EST
Investigating -
**What we know:** We are aware of degraded performance affecting Clinical and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** Customers may experience issues using AI-Scribe.
Feb 12, 10:23 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
**Additional Details:** ActiveMQ reconnection fixed everything
Feb 12, 09:01 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** fix is deployed, watching metrics
Feb 12, 09:00 EST
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
**Additional Details:** DB connection pool issue
Feb 12, 09:00 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** still investigating, restarting tomcats
Feb 12, 08:59 EST
Investigating -
**What we know:** We are aware of an issue affecting Labs and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** customers can't process orders
Feb 12, 08:53 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 11, 09:26 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Feb 11, 08:50 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Feb 11, 07:57 EST
Investigating -
**What we know:** We are aware of an issue affecting All Services and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** declare outage, severity major.
Feb 11, 07:25 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
**Additional Details:** Message: "We have seen full recovery and have been monitoring for the past 30 minutes. Our infrastructure provider has also confirmed full recovery on their end as well"
Feb 10, 17:46 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** Update: We are seeing early signs of recovery as our infrastructure provider works to restore services across all affected systems. Some customers may notice gradual improvement in performance and availability. Our team continues to actively monitor the situation and will confirm once full service has been restored. We appreciate your patience and will provide further updates as recovery progresses.
Feb 10, 17:08 EST
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
**Additional Details:** We are currently experiencing a service disruption due to an issue with our cloud infrastructure provider. Our team is actively monitoring the situation and working closely with the provider to restore full functionality as quickly as possible.
Feb 10, 16:35 EST
Investigating -
**What we know:** We are aware of an issue affecting All Services and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We are experiencing intermittent failures when loading webpages, the team is actively investigating the matter
Feb 10, 16:00 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 5, 21:27 EST
Update -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Feb 5, 21:02 EST
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Feb 5, 20:38 EST
Investigating -
**What we know:** We are aware of an issue affecting Multiple Services and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Feb 5, 20:14 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 5, 15:33 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Feb 5, 15:17 EST
Investigating -
**What we know:** We are aware of an issue affecting Labs and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We are investigating an issue related to MRI processing affecting Labs functionality.
Feb 5, 14:48 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 5, 11:48 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** Response times and error rates are returning to normal levels.
Feb 5, 11:24 EST
Investigating -
**What we know:** We are aware of degraded performance affecting All Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We are experiencing elevated errors and response times and are investigating.
Feb 5, 10:54 EST
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Feb 4, 12:08 EST
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** We have applied a fix and are monitoring improvements in performance.
Feb 4, 11:51 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** interim update, custom message: we continue to work on the resolution to this issue. customers may experience delays in universal results log data.
Feb 4, 11:04 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We continue to work on the resolution to this issue. Customers may experience delays in Universal Results Log data.
Feb 4, 10:25 EST
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We continue to work on the resolution to this issue. Customers may experience delays in Universal Results Log data.
Feb 4, 09:44 EST
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Feb 4, 09:11 EST
Investigating -
**What we know:** We are aware of degraded performance affecting Multiple Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We continue to investigate to find a root cause
Feb 4, 08:51 EST