**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** The issue has been identified and a fix rolled out, were seeing improvement and the team is continuing to monitor.
Posted Feb 13, 2026 - 08:21 EST
Investigating
**What we know:** We are aware of degraded performance affecting All Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** Elevated errors across the application observed after the 7.13 release. The team is actively investigating and working on resolution
Posted Feb 13, 2026 - 07:16 EST
This incident affected: EMA Cluster 46 (sbpod01) (Clinical, Practice Management, Labs, Prescriptions, Payments, Analytics / Reporting, synapSYS API, Data Delivery, Patient Mobile App) and EMA Cluster 47 (sbpod03) (Clinical, Practice Management, Labs, Prescriptions, Payments, Analytics / Reporting, synapSYS API, Data Delivery, Patient Mobile App).