**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Feb 04, 2026 - 12:08 EST
Monitoring
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** We have applied a fix and are monitoring improvements in performance.
Posted Feb 04, 2026 - 11:51 EST
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** interim update, custom message: we continue to work on the resolution to this issue. customers may experience delays in universal results log data.
Posted Feb 04, 2026 - 11:04 EST
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We continue to work on the resolution to this issue. Customers may experience delays in Universal Results Log data.
Posted Feb 04, 2026 - 10:25 EST
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We continue to work on the resolution to this issue. Customers may experience delays in Universal Results Log data.
Posted Feb 04, 2026 - 09:44 EST
Identified
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Posted Feb 04, 2026 - 09:11 EST
Investigating
**What we know:** We are aware of degraded performance affecting Multiple Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We continue to investigate to find a root cause
Posted Feb 04, 2026 - 08:51 EST
This incident affected: EMA Cluster 34 (pod45) (Practice Management, Labs).