**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Feb 11, 2026 - 09:26 EST
Monitoring
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Posted Feb 11, 2026 - 08:50 EST
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Posted Feb 11, 2026 - 07:57 EST
Investigating
**What we know:** We are aware of an issue affecting All Services and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
This incident affected: EMA Cluster 24 (pod25) (Clinical, Practice Management, Labs, Prescriptions, Payments, Analytics / Reporting, synapSYS API, Data Delivery, Patient Mobile App).