Update - **Status Update:** Our team continues to investigate and work on this issue.
**Additional Details:** The lab results backlog has been fully cleared, and results should now be flowing in real time as expected. A small number of lab results will be reprocessed later this evening. This will occur automatically, and no action is required on your end. We will keep this ticket open until the reprocessing is complete and will provide a final update once finished.
Apr 29, 2026 - 11:33 EDT
Update - **Status Update:** Our team continues to investigate and work on this issue.
**Additional Details:** The lab results backlog has been fully cleared, and results should now be flowing in real time as expected. A small number of lab results will be reprocessed later this evening. This will occur automatically, and no action is required on your end. We will keep this ticket open until the reprocessing is complete and will provide a final update once finished.
Apr 29, 2026 - 11:32 EDT
Update - **Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update once the backlog has fully processed.
**Additional Details:** Lab results are still working through a backlog, and delays are expected to continue throughout today. The team is actively investigating additional tuning opportunities to accelerate processing.
Apr 29, 2026 - 11:28 EDT
Update - **Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update once the backlog has fully processed.
**Additional Details:** Lab results are still working through a backlog, and delays are expected to continue throughout today. The team is actively investigating additional tuning opportunities to accelerate processing.
Apr 29, 2026 - 09:33 EDT
Monitoring - **Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding.
**Additional Details:** Lab results may be delayed. A fix has been implemented, and the backlog is currently being processed. We expect processing to continue through the evening.
Apr 28, 2026 - 20:47 EDT
Update - **Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Apr 28, 2026 - 20:00 EDT
Investigating - **What we know:** We are aware of an issue affecting Labs and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We're investigating the process affecting some customers' fetching lab results.
Apr 28, 2026 - 18:06 EDT
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Apr 29, 10:13 EDT
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Apr 29, 09:12 EDT
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Apr 29, 08:46 EDT
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Apr 29, 08:20 EDT
Investigating -
**What we know:** We are aware of an issue affecting Practice Management and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Apr 29, 07:37 EDT
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Apr 27, 19:30 EDT
Update -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Apr 27, 17:23 EDT
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Apr 27, 16:33 EDT
Investigating -
**What we know:** We are aware of an issue affecting Practice Management and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Apr 25, 12:11 EDT
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Apr 24, 19:42 EDT
Investigating -
**What we know:** We are aware of degraded performance affecting Clinical and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** Customers may experience issues with Patient Demographics due to a 3rd party outage.
Apr 24, 19:32 EDT
Resolved -
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Apr 20, 13:51 EDT
Monitoring -
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Apr 20, 12:43 EDT
Identified -
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Apr 20, 12:01 EDT
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We are still investigating the cause of image management issues affecting some customers.
Apr 20, 11:48 EDT
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We are still investigating the cause of image management issues affecting some customers.
Apr 20, 11:10 EDT
Update -
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
**Additional Details:** We are still investigating the cause of image management issues affecting some customers.
Apr 20, 10:40 EDT
Investigating -
**What we know:** We are aware of degraded performance affecting Clinical and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** We are investigating an issue affecting Image Management functionality that is impacting some customers.
Apr 20, 10:04 EDT