**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Sep 17, 2026 - 09:30 EDT
Monitoring
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
**Additional Details:** 'If you are still experiencing any blank login screens, please clear your browser cache and refresh the page.'
Posted Sep 17, 2026 - 09:06 EDT
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Posted Sep 17, 2026 - 08:37 EDT
Investigating
**What we know:** We are aware of degraded performance affecting All Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Posted Sep 17, 2026 - 07:50 EDT
This incident affected: EMA Cluster 37 (pod51) (Clinical, Practice Management, Labs, Prescriptions, Payments, Analytics / Reporting, synapSYS API, Data Delivery, Patient Mobile App, ModMed Scribe).