Resolved
**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels.
**Final Impact:** Service has been fully restored.
**Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Jul 27, 2026 - 12:58 EDT
Monitoring
**Action Taken:** A fix has been implemented.
**Current Status:** We are actively monitoring system performance metrics.
**Impact Status:** User-facing impact should be subsiding.
**Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Posted Jul 27, 2026 - 12:31 EDT
Investigating
**What we know:** We are aware of degraded performance affecting ModMed Scribe and are actively investigating the matter.
**Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available.
**Current Actions:** Our team is actively investigating the root cause.
**Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** Customers may experience issues or slowness using Modmed Scribe.
Posted Jul 27, 2026 - 11:51 EDT
This incident affected: EMA Cluster 02 (pod02) (ModMed Scribe), EMA Cluster 03 (pod03) (ModMed Scribe), EMA Cluster 04 (pod04) (ModMed Scribe), EMA Cluster 05 (pod05) (ModMed Scribe), EMA Cluster 06 (pod06) (ModMed Scribe), EMA Cluster 07 (pod07) (ModMed Scribe), EMA Cluster 08 (pod08) (ModMed Scribe), EMA Cluster 09 (pod09) (ModMed Scribe), EMA Cluster 10 (pod10) (ModMed Scribe), EMA Cluster 11 (pod11) (ModMed Scribe), EMA Cluster 12 (pod12) (ModMed Scribe), EMA Cluster 13 (pod13) (ModMed Scribe), EMA Cluster 14 (pod14) (ModMed Scribe), EMA Cluster 15 (pod15) (ModMed Scribe), EMA Cluster 16 (pod16) (ModMed Scribe), EMA Cluster 17 (pod17) (ModMed Scribe), EMA Cluster 18 (pod18) (ModMed Scribe), EMA Cluster 19 (pod19) (ModMed Scribe), EMA Cluster 20 (pod20) (ModMed Scribe), EMA Cluster 21 (pod21) (ModMed Scribe), EMA Cluster 22 (pod22) (ModMed Scribe), EMA Cluster 23 (pod23) (ModMed Scribe), EMA Cluster 24 (pod25) (ModMed Scribe), EMA Cluster 25 (pod27) (ModMed Scribe), EMA Cluster 26 (pod29) (ModMed Scribe), EMA Cluster 27 (pod31) (ModMed Scribe), EMA Cluster 28 (pod33) (ModMed Scribe), EMA Cluster 29 (pod35) (ModMed Scribe), EMA Cluster 30 (pod37) (ModMed Scribe), EMA Cluster 31 (pod39) (ModMed Scribe), EMA Cluster 32 (pod41) (ModMed Scribe), EMA Cluster 33 (pod43) (ModMed Scribe), EMA Cluster 34 (pod45) (ModMed Scribe), EMA Cluster 35 (pod47) (ModMed Scribe), EMA Cluster 36 (pod49) (ModMed Scribe), EMA Cluster 37 (pod51) (ModMed Scribe), EMA Cluster 38 (adpod01) (ModMed Scribe), EMA Cluster 39 (eapod01) (ModMed Scribe), EMA Cluster 40 (eapod02) (ModMed Scribe), EMA Cluster 41 (eapod03) (ModMed Scribe), EMA Cluster 42 (efpod01) (ModMed Scribe), EMA Cluster 43 (efpod02) (ModMed Scribe), EMA Cluster 44 (efpod03) (ModMed Scribe), EMA Cluster 45 (mepod01) (ModMed Scribe), EMA Cluster 46 (sbpod01) (ModMed Scribe), EMA Cluster 47 (sbpod03) (ModMed Scribe), EMA Cluster 48 (sbpod05) (ModMed Scribe), EMA Cluster 49 (vwpod01) (ModMed Scribe), and EMA Cluster 01 (pod01) (ModMed Scribe).