**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Jul 21, 2026 - 10:38 EDT
Monitoring
**Action Taken:** A fix has been implemented. **Current Status:** We are actively monitoring system performance metrics. **Impact Status:** User-facing impact should be subsiding. **Next Update:** Within 30 minutes or sooner upon confirmation of full resolution.
Posted Jul 21, 2026 - 10:30 EDT
Investigating
**What we know:** We are aware of degraded performance affecting Multiple Services and are actively investigating the matter. **Impact:** Most services are available and operational, but users may experience degraded performance. We will provide updates as new information becomes available. **Current Actions:** Our team is actively investigating the root cause. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
**Additional Details:** An issue affecting Patient Clipboard functionality may be impacting some users.
Posted Jul 21, 2026 - 10:10 EDT
This incident affected: EMA Cluster 22 (pod22) (Clinical, Patient Mobile App).