**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Jul 22, 2026 - 10:57 EDT
Investigating
**What we know:** We are aware of an issue affecting All Services and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Posted Jul 22, 2026 - 10:35 EDT
This incident affected: EMA Cluster 09 (pod09) (Clinical, Practice Management, Labs, Prescriptions, Payments, Analytics / Reporting, synapSYS API, Data Delivery, Patient Mobile App, ModMed Scribe).