**Resolution Summary:** This issue has been resolved. All systems are operational, and performance has returned to normal levels. **Final Impact:** Service has been fully restored. **Next Update:** A post-incident review will be conducted and communicated as appropriate.
Posted Apr 29, 2026 - 10:13 EDT
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Posted Apr 29, 2026 - 09:12 EDT
Identified
**Summary:** The cause of this issue has been identified. **Planned Actions:** Our team is implementing a fix. **Next Update:** Within 30 minutes or sooner once the fix is implemented.
Posted Apr 29, 2026 - 08:46 EDT
Update
**Status Update:** Our team continues to investigate and work on this issue. **Next Update:** We will provide another update within 30 minutes or sooner as new information becomes available.
Posted Apr 29, 2026 - 08:20 EDT
Investigating
**What we know:** We are aware of an issue affecting Practice Management and are actively investigating the matter. **Impact:** Some users may experience service interruptions. **Current Actions:** Our team is working to identify the root cause and restore full functionality. **Next Update:** We will provide updates every 30 minutes or as new information becomes available until this issue has been resolved.
Posted Apr 29, 2026 - 07:37 EDT
This incident affected: EMA Cluster 24 (pod25) (Practice Management).